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Your ​Funding Advantage Explanation of Benefits (EOB) isn’t a bill. Instead, it gives you information about the amount your provider charged, the amount that will be covered by your benefit plan and any amount you might owe the provider. The EOB is mailed after your claim is settled. Your EOB also is posted on the Member Self-Service Site.

How To Read Your Explanation of Benefits (EOB)

The sample is provided for informational purposes only. Key areas of ​an EOB:
1. Member & patient information

2. Claim detail ​
a. Service​ Dates – The date each service  was provided.

b. Service Provided – A code that indicates what type of service was provided (the key can be found at #4 Explanation of Codes).

c. Billed Charges – What your provider charged for the service.

d. Discount Amount and Code  – The amount the billed charges are reduced by. You are not responsible for this amount.

e. Not Eligible  – The dollar amount not covered by your plan.

f. Total Eligible – The total expense that is eligible for benefits under your health plan.
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g. Member Responsibility – The portion of the bill you are responsible for. Your cost sharing responsibility might include your deductible, copays or coinsurance. When you get a bill from the provider associated with these services, the amount charged should match this “member responsibility ” number. Call us immediately (800-825-7531) if the bill from your provider shows an amount due greater than the “member responsibility” shown on your EOB. See further down this page for more information on What to do if You are Balance Billed by Your Provider.
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h. Plan Responsibility – The benefit amount payable by the plan for the service.​
3. Service provided – Codes and a description of the services provided.

​4. Explanation of codes – A detailed explanation of the administrative codes used on your explanation of benefits. ​

What to do if You are Balance Billed by Your Provider

​Our Freedom plans include Balance Bill Protection – the ultimate safeguard for members facing unexpected medical bills from providers who try to charge more than the plan allows. With Balance Bill Protection, you’re only responsible for your plan’s standard out-of-pocket costs such as applicable co-pays, deductibles, and coinsurance. That’s it. 

If you ever face a balance bill situation: 
  1. Pay your member responsibility (and nothing else) as shown on the EOB you received. 
  2. Contact our advocacy Team at 800-825-7531 or email your bill to [email protected] – with subject line “balance bill”. 
  3. We’ll take it from there—working directly with the provider to resolve any excess charges.  

Quick tip: Respond promptly to any requests for information so we can resolve your bill as fast as possible. 

​With Balance Bill Protection, you’re never alone. We’re here to make sure your healthcare experience stays stress-free and affordable.