California law requires the following information be made available to our members concerning the mental health coverage of their health plan.
Client Services
Call us toll free at 800-825-7531. You can reach client services by phone Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Standard Time (CST).
Prescription Drug Formulary
Drug listing showing drugs for each tier of formulary. Click here to view.
Summary of Claims Processing
PPO (Preferred Provider Organizations) Provider List
Grievance Process
Independent Medical Review
For information on your rights for an independent medical review through the California Department of Insurance, please reference the department's website.
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