You Have the Community Health Plan
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You have questions, we have answers
Q. Can I really see any provider I choose? A. YES! You are free to go to any provider for services Q. Why should I see a CHP provider? A. Although you are free to choose which provider you want to see, certain benefits are enhanced, including a LOWER deductible when you see a Community Health Plan provider. Q. Will I still receive the value of PPO-like prices? A. Actually, the value you receive is much greater than a typical PPO! Community Health Plans pay providers sustainable reimbursements so that both the employer and provider can continue working together for the good of the community. Q. What happens if I get a balance bill from my provider? A. Members are responsible only for copays, deductibles and coinsurance as shown in the Explanation of Benefits. Community Health Plan members should never never receive a balance bill from a CHP provider. Members are not responsible for any balance billing from non-CHP providers who might not accept the reimbursement levels of the plans. Contact our Elite Experience Team at 866-332-1987 if you receive a balance bill from a provider and our team will work with providers to get it resolved for you. Q. How can I find out more about my plan? A. Visit your Self-Service Site. This site is available 24/7 and you can find information that includes your benefits, plan documents, claim payments and coverage dates. Q. Do I have access to a telehealth provider? A. Yes. With telehealth, you can see a doctor from your phone or laptop 24/7. Your plan has a telehealth & wellness benefit. Telehealth is an efficient way to manage most acute and chronic conditions without having to go to a doctor’s office. The cost is covered by your health plan or, if you have an HSA, it’s a low-cost alternative to an office visit. Q. What is the Allied HealthCare Assistant? A. Allied HealthCare Assistant is an umbrella of health care services available to Allied National members and their families. These services ensure that our members have the absolute best access to the best health care in the country while saving members money. Visit www.alliednational.com/assistant for more information. |
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Elite Experience Team
Your Elite Experience Team can help you if you receive a balance bill from a provider. Our team will work with providers to make sure you only pay your copays, deductible and coinsurance.
You can contact
You can contact
Call Elite Experience Team
at 866-332-1987 |
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Visit Self-Service Site
www.alliednational.com Click on the “Self-Service Account Sign In” to view claim status |
If you have any questions about your benefits, please call Allied Client Services at 800-825-7531 or email [email protected].