What do I owe?
Your only out-of-pocket expenses are co-pays, deductibles and coinsurance. After you receive care, you will receive an Explanation of Benefits (EOB) that outlines your member responsibility.
Pay Your Share
When you receive a bill, make payment or payment arrangements for your responsibility with the provider as indicated on the EOB.
What if the bill exceeds my member responsibility?
Please call the Elite Experience team at 866-332-1987 or send a copy of the bill to firstname.lastname@example.org. You are only responsible for the member responsibility listed on the EOB.
We’re here to help
Through our partnership with Zelis, we will work on your behalf to resolve any excess amount billed, with free legal defense services as needed through aequum by Koehler Fitzgerald.
To ensure your bills are resolved ASAP, please be sure to respond quickly when information is requested.
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