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Your Elite Experience Team

In order ​to provide the best customer service, Allied National has created the Elite Experience team to focus on assisting with balance billing needs.

When you need health care

  • Choose any doctor or hospital: As an Allied National Freedom Plan member, you can see any doctor you choose! There’s no required provider network or penalties.
  • ​Show your ID card: Show your Freedom Plan ID card at the time of service which will
    direct the provider how to file your Allied National claim. If the provider has concerns, have them call the Elite Experience line.

What to do if you receive a bill

If you receive a bill for an amount greater than your expected member responsibility, our Elite Experience team is here to help.
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What do I owe?
Your only out-of-pocket expenses are co-pays, deductibles and coinsurance. After you receive care, you will receive an Explanation of Benefits (EOB) that outlines your member responsibility.
Pay Your Share
When you receive a bill, make payment or payment arrangements for your responsibility with the provider as indicated on the EOB.
​What if the bill exceeds my member responsibility?
Please call the Elite Experience team at 866-332-1987 or send a copy of the bill to elite@alliednational.com. You are only responsible for the member responsibility listed on the EOB.
We’re here to help
Through our partnership with Zelis, we will work on your behalf to resolve any excess amount billed, with free legal defense services as needed through aequum by Koehler Fitzgerald.
Respond quickly
To ensure your bills are resolved ASAP, please be sure to respond quickly when information is requested.
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© 2022 Allied National, LLC. All Rights Reserved.
  • Home
  • Employers
    • Self-Service Login
    • Prescription Benefits
    • Lab Program
    • Abenity Discounts
    • Employer Resources >
      • Freedom Hybrid - Employer Resources
      • HSA Freedom Hybrid - Employer Resources
      • Freedom Traditional - Employer Resources
      • Cost Saver Plan - Employer Resources
      • PPO - Employer Resources
      • Freedom Essentials - Employer Resources
      • MEC - Employer Resources
      • Apex MEC - Employer Resources
      • Community Health Plan - Employer Resources
      • Prime-Fundamental Care - Employer Resources
      • Vault PPO - Employer Resources
      • Vault RBP - Employer Resources
    • EBA Newsletter
  • Members
    • Member Resources
    • HealthCare Assistant
    • HealthChoices
    • Self-Service Login
    • Find A Provider
    • Prescription Benefits
    • Telehealth
    • Lab Program
    • Abenity Discounts
    • Member Download Forms >
      • Appeals
    • Member FAQs
  • Agents
    • Agent Edge
    • Plans >
      • Level Funding >
        • Freedom Plan >
          • Hybrid
          • Traditional
          • Essentials
        • PPO
        • Cost Saver Plan
        • Preventive Minimum Essential Coverage
        • Direct Primary Care >
          • DPC Directory
      • Dental Design
      • Pivot Health Individual Plans >
        • Short Term Medical
        • Fixed Benefit
        • Brilliant Dental
      • Premium Only Plan
    • Self-Service Login
    • Download Forms - Agents
    • Product Availability
    • Training Webinars
    • Agent FAQs
  • Provider
    • Provider Verification
    • DPC & Benefit Plans
  • About Us
    • History
    • Testimonials
    • Blog
    • Newsroom >
      • Allied Logos
  • Contact Us