Your Elite Experience Team
In order to provide the best customer service, Allied National has created the Elite Experience team to focus on assisting with balance billing needs for Freedom Plan members.
When you need health care
- Choose any doctor or hospital: As an Allied National Freedom Plan member, you can see any doctor you choose! There’s no required provider network or penalties.
- Show your ID card: Show your Freedom Plan ID card at the time of service which will
direct the provider how to file your Allied National claim. If the provider has concerns, have them call the Elite Experience line.
What to do if you receive a bill
If you receive a bill for an amount greater than your expected member responsibility, our Elite Experience team is here to help.
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What do I owe?
Your only out-of-pocket expenses are co-pays, deductibles and coinsurance. After you receive care, you will receive an Explanation of Benefits (EOB) that outlines your member responsibility. Pay Your Share
When you receive a bill, make payment or payment arrangements for your responsibility with the provider as indicated on the EOB. What if the bill exceeds my member responsibility?
Please call the Elite Experience team at 866-332-1987 or send a copy of the bill to [email protected]. You are only responsible for the member responsibility listed on the EOB. We’re here to help
We will work on your behalf to resolve any excess amount billed. Respond quickly
To ensure your bills are resolved ASAP, please be sure to respond quickly when information is requested. |