Welcome to Your Member Resource Center 
Your health and well-being are our top priorities. This resource center is designed to provide you with easy access to the tools, information and support you need to make informed decisions about your care. Whether you're looking for coverage details through the Self-Service Portal, wellness programs, provider directories or help navigating your benefits, everything you need is just a click away.
  • For assistance, our ​advocates are here ​to serve you from 8 a.m.-4:30 p.m. Monday-Friday (CST).

  • ​For faster service, call the number on the ​back of your ID ​card or you may also use our general customer service line — 800-825-7531​.

  • Email [email protected].
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  • ​Your Self-Service Portal is available 24/7.

Resources for Members

Additional Member Resources

Member's Frequently Asked Questions

Please click on the question to get your answer!
Where do I search for providers? ​
Click here to search for high quality providers near you. ​
How do I access my Self-Service Portal?
Access your Self-Service Portal and view your benefits; download your digital PDF ID cards; view your claims status and more.   ​
I lost my ID card? How do I order a new one? ​
You can order a new card through the Self-Service Portal or by emailing us at [email protected] or calling us at 800-825-7531.
What is pre-notification?
Pre-notification is a process where a provider or patient informs our healthcare management team before certain medical services are performed. Pre-notification helps our nurses coordinate treatment plans with doctors and make sure patients have access to the best healthcare possible and the most affordable price. 
How do I file claims?
A claim should be filed when you or a dependent incurs medical expenses that are eligible for coverage. It is customary that medical providers submit claims to the address shown on your member ID card on your behalf as a courtesy to the patient.  
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If you need to manually submit a paper claim or a request for reimbursement, please contact our advocates team for assistance. You can find the appropriate contact information on your member ID card.
How do I view my benefits?
You can view your benefits on your member Self-Service Portal.   ​
How do I read my Explanation of Benefits (EOB)?
Glad you asked. Because we know EOBs can be complex to understand, we created a dedicated educative page to it – see it here! 
What do I do if I’m balance billed by my provider?
We’re here to help! Our Freedom plans are equipped with balance bill protection. If you ever face a balance bill situation: 
  1. Pay your share (and nothing else) as shown on the EOB you received. 
  2. Contact our advocacy team at 800-825-7531 or email your bill to [email protected] — with subject line “balance bill”. 
  3. We’ll take it from there — working directly with the provider to resolve any excess charges.  

Quick tip: Respond promptly to any requests for information so we can resolve your bill as fast as possible. 
How do I add dependents to my plan?
Newborns may be added at birth via Self Service Site or email with name, Social Security number, sex and date of birth; dependents may be added due to a qualifying event via email containing this information and proof of qualifying event or through open enrollment.
I’m overwhelmed by healthcare and not sure what to do?
We get it. Healthcare is complicated and we are here to simplify it for you. Our U.S.-based advocates are here to help you navigate your health plan, and ensure you have access to the absolute best, affordable, healthcare possible. Call 800-825-7531.  
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If the logo on your ID card looks like the logo on left, you are enrolled in the Level Funded Advantage plan offered through the CBC Health Insurance Marketplace for Costco Members. To access resources specific to your coverage, visit levelfundedadvantage.com.