Register for the first time, you need the member ID number from your benefit card, your date of birth and the last four digits of your Social Security number.
Once you're logged in, you'll be able to modify your user profile and change your login name, email address and password. If you’ve forgotten your current password, you’ll be able to click a simple link on the Self-Service login page to reset your password.
What you'll see
After logging into the site, you’ll see information that includes your benefits, plan documents, claim payments and coverage dates. You’ll also be able to click on a link that gives you more information about who is covered under your plan. Across the top of the website page are buttons that allow you access to information about your benefits, claims and documents on file about your coverage.
If you receive care from a provider or health care facility, your Self-Service Site will have your Explanation of Benefits(EOB) information. This information explains the amount your provider charged, what is covered by your plan and what you may owe.
The Submit Request button gives you the ability to request service on a variety of issues ranging from changes in coverage to address changes.
If you cover any family members, they can give you permission to see their claim information after they have established their account.