I have been involved in employee benefits for over 25 years now, both on the carrier and consulting sides of the business. My takeaway after decades of experience is how critical it is for small business owners to work with a benefits professional who can provide consistent, year-round service.
Service is what clients need and should expect from their consultants. A willingness to do whatever it takes to find the best health benefit options and put those health benefits in place is paramount.
Of course, there are challenges along the way.
Carriers are slow to respond, health benefit IT systems are antiquated, and the move of most small employer groups to a December or January renewal date has made the end-of-year process exceptionally frenzied. HR managers and small business owners should look to their health benefits professional for their expertise and service commitment.
A consultant should work to create a true partnership defined by consistent service at renewal and throughout the year. Keep one word in mind in your search for the best partner: Service.
Here are three important reasons to work with a small group health benefits professional:
"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity."- Douglas Adams
Tim is a 25-year group benefits veteran and the sales and marketing associate director for Allied Direct, a division of Allied National.
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Founded in 1970, Allied National is one of the nation's oldest and most experienced third-party administrators. As of June 2020, Allied National is a division of 90 Degree Benefits, a Blue Cross Blue Shield of Alabama company. We're the small group benefit experts working to provide unique and affordable group health benefits to small business employers.